1. Our Loan Advisors provide each senior borrower with a document, created by Financial Freedom's innovative, proprietary software program, that clearly illustrates all products and benefit options available to that senior.
2. We encourage all of the senior borrower's advisors, both personal and professional, to meet with our loan representatives to review the needs and options available to that senior.
3. We use HUD approved and other specially trained counselors to provide the senior borrower with an objective review of the product prior to filling out an application.
4. Our Regional Processing office reviews the program and product choice by the senior borrower prior to submission to Underwriting.
5. Our underwriting centers then conduct a secondary review of the loan submission, program and product selection.
6. After the closing, an independent customer satisfaction survey is mailed by the Title Company to each senior borrower to obtain an opinion and comments on the loan process.

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